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Booking Confirmation:
• A confirmed booking is only valid after the deposit payment is received. -
Rescheduling Policy:
• Guests must inform us at least 24 hours in advance to reschedule.
• Rescheduling is allowed only once without any extra charges. -
No Show:
• If guests fail to arrive without prior notice, the entire deposit is forfeited. -
Weather & Natural Conditions:
• The resort is located in a hilly, eco-sensitive zone. Please be aware that weather conditions may affect certain services or accessibility. -
Sustainable Practices:
• We are a pure vegetarian, eco-friendly resort. Use of alcohol, smoking, and non-veg food is strictly prohibited on the premises. -
Pets & Wildlife:
• As part of our commitment to environmental and animal welfare, pets are not allowed unless prior permission is obtained. -
Check-In / Check-Out:
• Standard check-in: 12:00 PM | Check-out: 10:00 AM
• Early check-in or late check-out is subject to availability and prior approval. -
Liability:
• Kille Torna Resort is not responsible for personal belongings lost, damaged, or left behind during the stay.